After the 168-hour window, cancellation is no longer available. Under NCE policy, subscriptions are cancelable with a prorated refund within the first 168 hours of any term. Cancellations– Legacy subscriptions may be canceled or reduced at any time.Let’s examine what is essential to know about managing Microsoft CSP licensing and working with Microsoft’s NCE cancellation policy. Managing CSP Licensing with NCE and Legacy Subscriptions Currently, academic, nonprofit and government/GCC licensing remain on Legacy subscriptions, with no specific dates for when they may be compelled to convert to NCE. However, Microsoft retraced its steps and allowed existing Legacy subscriptions to renew indefinitely. Microsoft originally planned to retire Legacy subscriptions upon expiration and only provide NCE subscriptions upon renewal. We will likely live in both worlds for a while. This change has created confusion among Microsoft clients as there are now two rule sets for CSP licensing to follow: one for legacy subscriptions and another for those converted to NCE.
The old rules still apply to a few subscriptions, and the latest rules apply to new subscriptions.
Microsoft has significantly changed its licensing subscription services by moving to the New Commerce Experience (NCE) platform.
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